Terms & Conditions

Last Updated: Tuesday, 13th January 2026

Next Review Date: Monday, 31st August 2026

 

Updated Terms and Conditions
These Terms and Conditions apply from Tuesday 13th January 2026 and replace all previous versions. They apply to all tuition services provided on or after this date. By continuing to receive tuition services after this date, you confirm your acceptance of these Terms and Conditions, subject to your statutory rights. 

Transitional Application of Terms
These Terms and Conditions apply to all tuition services provided on or after Tuesday 13th January 2026.

Any contract for tuition services that ended, was terminated, expired, or was otherwise fully concluded before this date (meaning that all tuition services had ceased and no further lessons were scheduled), or which was already within a valid notice period as at this date, shall continue to be governed exclusively by the Terms and Conditions in force at the time the contract ended or notice was given, as applicable.

For the avoidance of doubt, these Terms and Conditions do not apply retrospectively to any tuition services provided, contracts performed, or contractual relationships that had already ended before Tuesday 13th January 2026.

1.These terms

1.1. What these terms cover. These are the terms and conditions on which we supply tuition services to you.

1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide tuition services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.Information about us and how to contact us

2.1. Who we are. We are Nord Tuition Limited a company registered in England and Wales. Our company registration number is 13256879 and our address is Nord Tuition, Appledram Barns, Birdham Road, Chichester, West Sussex, United Kingdom, PO20 7EQ.

2.2. How to contact us. You can contact us by telephoning our customer service team at 01243 972455 or by writing to us info@nordtuition.com.

2.3. How we may contact you. If we have to contact you, we will do so by telephone or SMS/WhatsApp message or by writing to you at the email address or postal address you provided to us in your order.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails, WhatsApp and SMS messages.

3. Our contract with you

3.1. How we will accept your order. Our acceptance of your order will take place when you have confirmed that you have read and agreed to these Terms and Conditions by electronically signing the relevant declaration on the “Register for Tuition – Tuition Registration Form” or by signing a Tuition Agreement, and for the avoidance of doubt, acceptance may occur upon either signature independently.

3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the tuition services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the tuition services or because we are unable to meet a delivery deadline you have specified.

3.3. Tuition agreement and confirmation of booking. Following registration, we may issue a Tuition Agreement confirming the details of the tuition booking.
By signing the Tuition Agreement, you reconfirm and reaffirm your acceptance of:

a) these Terms and Conditions;

b) our Privacy Policy;

c) the proposed scheduling/booking details;

d) our Code of Conduct; and

e) any other policies notified to you and incorporated by reference, each as in force at the time the Tuition Agreement is signed. 

The Tuition Agreement forms part of the contract between you and us and operates as confirmation of the tuition booking. Signing the Tuition Agreement does not replace, vary, or limit your prior acceptance of these Terms and Conditions, but serves to reconfirm that acceptance. 

In the event of any inconsistency between a Tuition Agreement and these Terms and Conditions, these Terms and Conditions shall prevail, unless expressly stated otherwise.

3.4. Your order number. We will assign an ID to your order you will be able to view it by viewing your TutorCruncher profile. It will help us if you can tell us your assigned ID whenever you contact us about your order.

3.5. We only sell to the UK. Our website is solely for the promotion of our tuition services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4. Your rights to make changes

4.1. If you wish to make a change to the tuition services, you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the tuition services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

4.2. If you wish to reschedule a lesson.

(a) you must submit a reschedule request by email to info@nordtuition.com with the subject 'Reschedule Request - <Student Name> - <Lesson Title> - <Lesson Date and Time>; 

(b) reschedule requests must be received no later than 48 hours before the scheduled start time of the lesson. Any request received within 48 hours of the lesson start time may, at our sole discretion, be refused, in which case the lesson will proceed as scheduled and be charged at the full applicable rate. In the event of an emergency, you should contact us as soon as reasonably practicable by telephone on 01243 972455 or by email to info@nordtuition.com;

(c) any approved rescheduled lesson must take place within 14-days of the original scheduled lesson date, subject to tutor and venue availability; 

(d) a rescheduled lesson may not be rescheduled again. If a rescheduled lesson cannot be attended for any reason, it will be deemed forfeited and charged at the full applicable rate; 

(e) where a cancellation request has been submitted in accordance with clause 7, no lesson reschedule requests may be made during the four-week (28-day) cancellation notice period. Any reschedule request made during this notice period will not be processed, and the lesson will proceed and be charged at the full applicable rate.

4.3. Cancellation of individual lessons.

• Cancellation of individual lessons (as distinct from rescheduling under clause 4.2) is permitted only in accordance with these Terms and Conditions. Following the expiry of the initial 14-day period from the date of the first scheduled lesson, a minimum of four (4) weeks’ written notice is required in order to request the cancellation of an individual lesson. Notice must be submitted by email to cancellations@nordtuition.com. The four (4) week notice period for the cancellation of an individual lesson shall commence on the day after the date your cancellation request is received by us (provided such notice is received before 17:00 on a Business Day, as defined in clause 7.10(a)).

 

• For the avoidance of doubt, the submission of notice constitutes a request to cancel only and does not, of itself, result in a cancellation. An individual lesson shall be treated as cancelled only where we have confirmed acceptance of the cancellation request, and acceptance of any cancellation request is entirely at our discretion, subject always to these Terms and Conditions.

 

• Clients may submit up to twelve (12) individual lesson cancellation requests per academic year, defined as the period from 1st September to 31st August. Each cancellation request may apply to a maximum of one (1) hour of tuition only, regardless of lesson length, subject, tutor, delivery method (online or in-person), or venue.

 

• Cancellation requests may only be made in respect of lessons scheduled to take place during term-time. Tuition is delivered during term-time only and does not usually run during half-term holidays, Christmas, Easter, or the summer holidays, and lessons will not be scheduled during these periods unless requested in advance. Accordingly, cancellation requests may not be submitted in respect of non-term-time periods where no lesson has been scheduled. Tuition does continue on UK bank holidays, unless otherwise agreed in writing.

 

• Cancellation requests may be submitted at the same time for multiple lessons, provided that each request relates to a single hour of a specific lesson that has already been scheduled to take place. Cancellation requests may not be combined to cover more than one lesson or more than one hour of tuition within a single request.

 

• Any unused cancellation requests do not roll over, have no cash value, and may not be transferred to another academic year, student, client, subject, tutor, or booking. Once the annual limit of twelve (12) cancellation requests has been reached, no further individual lesson cancellation requests will be accepted during that academic year.

 

• Cancellation of individual lessons under this clause does not constitute termination of tuition services, which is governed separately by clause 7.

 

• Where a lesson has been the subject of a valid and accepted reschedule request under clause 4.2, but it is subsequently not possible to deliver the rescheduled lesson within the permitted timeframe (including due to tutor, venue, or timetable availability), we may, at our discretion, offer the client the option to treat that lesson as cancelled, without requiring compliance with the standard notice period set out in this clause.

 

• Any such option is offered solely at our discretion, assessed on a case-by-case basis, and may, at our discretion, be counted against the client’s annual allowance of individual lesson cancellation requests under this clause. The client has no automatic entitlement to such an option, including in cases of illness or absence.

 

• Any cancellation permitted under this paragraph is provided as a goodwill measure only, does not amend or waive the notice requirements set out in these Terms and Conditions, and does not set any precedent for future cancellation or rescheduling requests. A lesson shall be treated as cancelled under this paragraph only where we have expressly confirmed the cancellation in writing.

 

• “Term-time” means the standard academic term dates published by the school specified by the client for the student at the time of registration, as set out on that school’s official website. INSET days, teacher training days, or other non-pupil attendance days are not treated as non-term-time for the purposes of these Terms and Conditions. References to nonterm-time apply only to half-term holidays, Christmas holidays, Easter holidays, and the summer holidays, as published by the relevant school. We will rely solely on the term dates published on the relevant school’s official website when determining whether a lesson falls within term-time. 

 

5. Our rights to make changes

5.1. Minor changes to the tuition services. We may change the tuition services:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes should not affect your use of the tuition services.

5.2. More significant changes to the tuition services and these terms. In addition, as we informed you in the description of the tuition services on our website, we may make changes to these terms or the tuition services. However, any price adjustments resulting from our registration for VAT (as set out in clause 12.2) are specifically excluded from this clause and shall not entitle you to end the contract under clause 7.2(a). If we make other significant changes, we will notify you; you may then contact us to end the contract before the changes take effect and receive a refund for any tuition services paid for but not received. 

 

6. Providing the tuition services

6.1. When we will provide the tuition services. We will supply the tuition services to you until either you end the contract as described in clause 7 or we end the contract by written notice to you either as described in clause 9, or, if we as a company deem tuition services have been completed.

6.2. We are not responsible for delays outside our control. If our supply of the tuition services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any tuition services you have paid for but not received.

6.3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the tuition services to you. If so, this will have been stated in the description of the tuition services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the tuition services late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

6.4. Reasons we may suspend the supply of tuition services to you. We may have to suspend the supply of tuition services to:

a) deal with technical problems or make minor technical changes;

b) update the tuition services to reflect changes in relevant laws and regulatory requirements;

c) make changes to the tuition services as requested by you or notified by us to you (see clause 5);

d) where the student and/or the client fails to comply with our Code of Conduct and/or these Terms and Conditions.

Where a suspension arises as a result of the student’s and/or the client’s failure to comply with our Code of Conduct and/or these Terms and Conditions under clause (d), such suspension may take effect immediately where reasonably necessary. Any suspension arising under clause (d) does not suspend or waive your payment obligations, and you may remain liable for all tuition fees for lessons scheduled during the suspension period, whether or not those lessons take place, at our discretion. Where reasonably practicable, we will notify you of the breach and provide an opportunity to remedy it before suspending services, unless the breach is serious or poses a risk to staff, students, or others. Any decision by us not to charge, or to reduce charges, during such a suspension shall be entirely discretionary and shall not constitute a waiver of our rights nor set any precedent for future suspensions.

6.5. Your rights if we suspend the supply of tuition services. Where we suspend the supply of tuition services, we will notify you in advance where reasonably practicable, unless the suspension is required urgently or in an emergency. Where a suspension occurs for reasons other than those set out in clause 6.4(d), we will adjust the price so that you do not pay for tuition services during the period of suspension. If such a suspension continues, or we notify you that it will continue, for a period of more than 28-days, you may contact us to end the contract for tuition services, and we will refund any sums you have paid in advance for the tuition services in respect of the period after the contract ends.

Where a suspension arises under clause 6.4(d) as a result of the student’s and/or the client’s failure to comply with our Code of Conduct and/or these Terms and Conditions, the provisions of this clause 6.5 relating to price adjustment and refunds shall not apply, and any adjustment to charges during the suspension period shall be at our discretion, as set out in clause 6.4.

6.6. We may also suspend supply of the tuition services if you do not pay. We may suspend the supply of the tuition services if you do not pay us for the tuition services when payment is due (see clause 12.4) and you have failed to make payment within 14-days of us reminding you that payment is due. In such circumstances, we may suspend the supply of the tuition services until all outstanding amounts have been paid in full. We will contact you to notify you of the suspension of the tuition services.

We will not suspend the tuition services where you have raised a genuine dispute in respect of an unpaid invoice in accordance with clause 12.6.

Where a suspension occurs under this clause 6.6, you will not be charged for tuition services during the period of suspension. During any such suspension, we reserve the right to allocate any previously reserved tuition slots to other customers, and we do not guarantee that the same tutor, time slot, or venue will remain available once the suspension is lifted. This does not affect our right to charge interest on any overdue payments in accordance with clause 12.5.

6.7. Provider rescheduling and cancellation. We reserve the right to reschedule or cancel a tuition session where reasonably necessary, including (without limitation) due to tutor illness or unavailability, safeguarding concerns, venue closure, technical failure, adverse weather, or other circumstances beyond our reasonable control.

Where practicable, we will use reasonable endeavours to provide you with advance notice of any such rescheduling or cancellation. However, in urgent or exceptional circumstances, we may be required to reschedule or cancel a session without prior notice.

Where a session is cancelled by us, the session will not be charged, as tuition fees are payable only for lessons that have been delivered and marked as complete. Where appropriate, we may offer to arrange a replacement session. Any rescheduling or cancellation under this clause shall not constitute a breach of contract.

6.8. Right to refuse or decline tuition services. We reserve the right to refuse to commence, or to decline to continue providing, tuition services where it is reasonable for us to do so, including (without limitation) where we reasonably consider that:

a) providing the tuition services would not be appropriate or beneficial for the student;

b) the student and/or the client has failed to comply with these Terms and Conditions or our Code of Conduct;

c) there are safeguarding, welfare, or safety concerns;

d) suitable tutor availability cannot be reasonably secured; or

e) continuing to provide the tuition services would otherwise be impracticable or inappropriate.

Where we exercise this right, we will act reasonably and in good faith and, where practicable, will explain the reason for our decision. Any refusal or decision to discontinue tuition under this clause shall not constitute a breach of contract.

Where tuition is refused or discontinued under this clause, any resulting suspension or termination of the contract shall be dealt with in accordance with clause 9.

Nothing in this clause limits or affects your statutory rights or permits refusal on unlawful or discriminatory grounds.

 

7. Your rights to end the contract

7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract:

a)  If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

b) If you have just changed your mind about the tuition services, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

c) In all other cases (for example, if we are not at fault), see clause 7.7. 

7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any tuition services which have not been provided. The reasons are:

a)  we have told you about an upcoming change to the tuition services or these terms which you do not agree to (see clause 5.2);

b) we have told you about an error in the price or description of the tuition services you have ordered, and you do not wish to proceed;

c) there is a risk that supply of the tuition services may be significantly delayed because of events outside our control;

d) we have suspended supply of the tuition services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28-days; or

e) you have a legal right to end the contract because of something we have done wrong.

7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind and cancel a distance contract for services. The manner in which this right applies to our tuition services, including the timing of the cancellation period and any applicable deductions, is set out in clauses 7.4 to 7.6 below.

7.4. Our goodwill guarantee for consumers. Please note, these terms reflect the goodwill guarantee offered by Nord Tuition to its UK consumer customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed services (see clause 7.1):

Right under the Consumer Contracts Regulations 2013	How our goodwill guarantee is more generous
14-day period to change your mind from the date the contract is entered into	14-day period to change your mind from the date of the first scheduled lesson. You can give notice to end your contract/subscription, this notice must be 4-weeks (28-days) in length and will commence from the day after the written cancellation notice is received by Nord Tuition (provided such notice is received before 17:00 on a Business Day, as defined in clause 7.10(a)).

 

7.5. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of tuition services, once these have been completed, even if the cancellation period is still running.

7.6. How long do consumers have to change their minds? You have 14-days after the date of the first scheduled lesson. If you exercise your right to change your mind after tuition services have begun, you will be required to pay for the tuition services provided up to the time you notify us of your decision to cancel. Any such charge will be proportionate to the services supplied.

Where cancellation occurs after expiry of the 14-day goodwill period, the four-week (28-day) written notice requirement set out in clause 7.4 will apply, and tuition services delivered during that notice period shall remain payable.

7.7. Ending the contract where we are not at fault and there is no right to change your mind. For the avoidance of doubt, the notice periods, timing of termination, and any applicable compensation payable on early termination are governed by the provisions set out in clause 7.10. Even where we are not at fault, you may end the contract for tuition services before it is completed, subject to the provisions of this clause.

For the purposes of these Terms and Conditions, each contract for tuition services is entered into on a per-student and per-subject basis and is intended to run from the commencement of tuition in that subject until the student has completed the relevant stage of education or qualification applicable to that subject, unless ended earlier in accordance with these Terms and Conditions.

7.8. Determination of educational stage. The educational stage applicable to a student shall be determined by us using the information provided at registration, including (without limitation) the student’s school year group, age, examination pathway, and educational setting. Where a student is not educated within a standard English academic year group, we will determine the equivalent stage by mapping the student’s age and circumstances to the closest English academic year group, acting reasonably and in good faith.

7.9. Duration by educational stage. The intended duration of the contract shall then be determined as follows:

• Primary tuition: where the student is determined by us to be receiving Primary-level tuition, the contract shall run until 31st August at the end of the academic year in which the student completes Year 6;

 

• Key Stage 3 (KS3) tuition: where the student is determined by us to be receiving KS3-level tuition, the contract shall continue until the student has sat and completed their GCSE (or equivalent) qualification assessments in the subject(s) for which tuition is being provided, regardless of whether tuition commenced during Years 7, 8, or 9;

 

• GCSE tuition: where the student is determined by us to be receiving GCSE-level tuition, the contract shall run until the student has sat and completed their GCSE (or equivalent) qualification assessments in the relevant subject;

 

• A-Level tuition: where the student is determined by us to be receiving A-Level tuition, the contract shall run until the student has sat and completed their A-Level (or equivalent) qualification assessments in the relevant subject;

 

• Mature students (being students not educated within English academic year groups from Year 3 to Year 13): the contract shall run until 31st August immediately following the commencement of tuition, unless otherwise agreed in writing;

 

• Home-educated students, or students educated outside an education system that uses English academic year groups: the student’s age and educational context shall be mapped by us to the equivalent English academic year group, and:

a) where that mapped year group corresponds to an examination cohort (including, without limitation, Year 10, Year 11, Year 12, or Year 13), the contract shall run until the student has completed the relevant qualification in the subject concerned (including GCSE, IGCSE, A-Level, iA-Level, or an equivalent qualification); and

b) in all other cases, the contract shall run until the applicable end date for that mapped year group as set out above.

 

7.10. Completion of the contract.

• A contract for tuition services is completed when we have finished providing the tuition services agreed for the relevant subject and educational stage or qualification and all fees due in respect of those services have been paid. Lessons recorded against your client account and scheduled on TutorCruncher constitute the agreed tuition services provided under this contract, but do not determine the duration or educational stage of the contract, which are governed by the provisions of this clause.

 

• You are not obliged to continue tuition until completion of the relevant stage or qualification and may end the contract early in accordance with this clause. Where you choose to do so and we are not at fault, early termination may result in a charge for reasonable compensation, as set out below.

 

• If you wish to end the contract before it is completed where we are not at fault, you must notify us in writing. Termination shall take effect in accordance with the applicable notice provisions set out below, and any refund of sums paid in advance for tuition services not provided shall be calculated subject to those provisions.

 

a) Where you provide at least four (4) weeks’ written notice (28-days), commencing on the day after the date your cancellation request is received by Nord Tuition before 17:00 on a Business Day (being a day other than a Saturday, Sunday, or public holiday in England), the notice period shall run for four (4) weeks thereafter. In such circumstances, no compensation shall be payable, other than payment for tuition services delivered during the notice period; or

b) Where you end the contract with immediate effect without providing the notice required under clause 7.10(a), a flat charge equivalent to four (4) weeks’ tuition services (28-days) shall be payable as reasonable compensation. This amount represents reasonable compensation for the net costs and losses we are likely to incur as a result of early termination, including (without limitation) tutor allocation, timetable commitments, administrative costs, and the lost opportunity to reallocate tuition capacity.

• For the avoidance of doubt, the compensation payable under clause 7.10(b) is not a penalty, applies only where the contract is ended early without the required notice, and does not affect your statutory rights.

 

• Nothing in this clause limits or affects your right to end the contract immediately where we are in material breach of these Terms and Conditions or where you otherwise have a statutory right to do so.

 

 

8. How to end the contract with us (including if you are a consumer who has changed their mind) 

8.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

a) Email. Email us at cancellations@nordtuition.com. Please provide your name, home address, details of the order (including subjects and student), reasons for your cancellation, and, where available, your phone number and email address.

b) By post. Print off the attached form and post it to us at the address on the form. Or simply write to us at that address, including your name, date, home address, details of the order (including subjects and student), reasons for your cancellation, and, where available, your phone number and email address.

8.2. How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the tuition services, by the method you used for payment. However, we may make deductions from the price, as described below.

8.3. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. Where you request that tuition services begin and lessons are delivered within the initial 14-day period commencing on the date of the first scheduled lesson, you acknowledge that you may be required to pay for any tuition services provided if you subsequently cancel.

Where cancellation occurs within this initial 14-day period, we may deduct from any refund an amount reflecting the tuition services supplied up to the time you notified us of your decision to cancel. Any such deduction shall be proportionate to the services provided, having regard to the full scope and duration of the tuition services agreed.

8.4. When your refund will be made. We will make any refunds due to you as soon as possible. As a consumer exercising your right to change your mind then your refund will be made within 14-days of your telling us you have changed your mind.

 

 

9. Our rights to end the contract

9.1. We may end the contract if you break it. We may end the contract for tuition services at any time by writing to you if:

a) you do not make any payment to us when it is due, and you still do not make payment within 28-days of us reminding you that payment is due;

b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the tuition services, as set out in the Tuition Agreement; or

c) there is a breach of our Student Code of Conduct as updated from time to time (as set out on our website here https://nordtuition.com/pages/policy-guide)

9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for tuition services we have not provided, but we may deduct from that refund or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract. For the avoidance of doubt, any compensation payable under this clause is assessed by reference to our actual net costs and is separate from, and not subject to, the notice-based compensation provisions set out in clause 7.

 

 

10. If there is a problem with the tuition services 

10.1. How to tell us about problems. If you have any questions or complaints about the tuition services, please contact us. You can telephone our customer service team at 01243 972455 or write to complaints@nordtuition.com.

 

 

11. Your rights in respect of defective tuition services

11.1. We are under a legal duty to supply tuition services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the tuition services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website http://www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says: a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time. See also clause 7.2.

 

 

12. Price and payment

12.1. Where to find the price for the tuition services. The price of the tuition services will be the price indicated on the Nord Tuition website (see https://nordtuition.com/pages/pricing) when you placed your order. We take all reasonable care to ensure that the price of the tuition services advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the tuition services you order.

12.2. We will pass on changes in the rate of VAT. We are not currently registered for VAT. However, if we become registered for VAT between your order date and the date we supply the tuition services, we reserve the right to adjust the price you pay to include VAT at the applicable rate. You acknowledge that such an adjustment is a pre-agreed term of this contract and shall not constitute a 'significant change' for the purposes of clause 5.2.

12.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the tuition services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the tuition services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the tuition services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

12.4. When you must pay and how you must pay. We accept payment with the payment processing platform Stripe (via TutorCruncher) after each lesson has been marked as completed by us or the tutor associated with the lesson. We require all clients to update their TutorCruncher account with their billing information upon first setting up their accounts, and before their first lesson. Instructions on how to complete this are sent out via email by us when your account is first set up, and can also be found on our website (see https://nordtuition.com/pages/setup).

12.5. We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

 

 

13. Our responsibility for loss or damage suffered by you if you are a consumer

13.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for reasonable loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the tuition services as summarised at clause 1 and for defective services under the Consumer Protection Act 1987.

 

 

14. How we may use your personal information

14.1. How we will use your personal information. We will only use your personal information as set out in our privacy policy which is available on our website (see https://nordtuition.com/policies/privacy-policy).

 

 

15. Other important terms

15.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, if we agree for you to transfer your rights, then, as a consumer you may transfer our guarantee at clause 7.4 to a person who has acquired the tuition services.

15.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the tuition services, we can still require you to make the payment at a later date.

15.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law, and you can bring legal proceedings in respect of the tuition services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the tuition services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the tuition services in either the Northern Irish or the English courts.

15.7. Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Centre for Effective Dispute Resolution (CEDR) via their website at http://www.cedr.com.

 

Schedule 1 – Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To Nord Tuition Limited, Appledram Barns, Birdham Road, Chichester, West Sussex, United Kingdom, PO20 7EQ

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the supply of tuition services.

Name of Parent(s): …………………………………………………………………………………………………… Name of Student(s): …………………………………………………………………………………………………… Address of Parent(s): …………………………………………………………………………………………………… Signature of Parent(s): …………………………………………………………………………………………………

Date: ……………………………………………………………………………………………………

[*] Delete as appropriate